29/05/2019
We’re giving you an insight into what makes Barracudas tick. Although our camps are seasonal, we have a team working at our head office in Cambridgeshire throughout the year.
Every week we will be giving you an insight into our wonderful teams!
This week we chat to the sales team.
What does the sales and customer service team do?
Amber: We’re the people you speak to when you call in. We help with making bookings and amendments.
Phoebe: We handle customer feedback and find solutions to any issues.
Holly: We also monitor the camp sales and prices.
Best part of your job
Phoebe: Speaking to customers, booking them in and making sure their children have an amazing time at camp. It’s a real buzz to receive wonderful feedback.
Amber: Yes, I agree with that! I love seeing customers returning year on year. It’s so rewarding building a relationship and getting the opportunity to catchup with long time bookers.
Holly: We have a good team. We’re very supportive of each other and all positive in our roles. All of our different strengths work well together.
Why do you love working for Barracudas
Amber: I really enjoying working for a company that has fun at its core. We have a system called Billy Notes, which we give each other when we recognise achievement and support, which I think works great.
Phoebe: I just love the product. It’s fun for the kids and helps out the parents. I’m proud of the great service we provide here at Barracudas
Holly: This company has lots of opportunities to grow. We’re always taking on the feedback from the customers and staff, which helps make our camps even better.
Favourite activity?
Phoebe: I’m trained as a multi activity instructor so my favourite activity has to be archery!
Amber: I’m a really creative person so arts and crafts is my favourite. I even work as an arts and crafts instructor at Huntingdon camp when needed.
Holly: Swimming is definitely my favourite
Any final words?
Amber: Our team is the best. We’re all good friends with different interests but Barracudas brought us together!
That’s it from our sales and customer service team – next week we will be meeting the marketing team!