06/03/2025
What parents thought about our February camps!
That’s a wrap on our February half-term camps! We had an amazing time welcoming children for a fun-filled week, and we’re thrilled with the fantastic feedback from parents.
While our February camps may be over, we’re already gearing up for an exciting year ahead and all the fun at our Easter camps coming up next.
As part of our commitment to delivering exceptional holiday experiences, we invite parents to complete our end-of-camp survey. This valuable insight helps us refine and improve, making sure we remain the UK’s number one school holiday camp.
We’re excited to share the results of our February parent survey!
Why Parents Chose Barracudas This February
Our camps are here to provide the perfect balance of fun and reliability. Once again, the majority of parents booked with us because they needed a safe, engaging childcare solution during the holidays. In fact, 82% of respondents cited work commitments as a key reason for choosing Barracudas.
A Seamless Booking Experience
We understand how important a smooth booking process is for busy parents. This February, 96% of our bookings were made online, and 98% of parents rated their booking experience as excellent or good. We’re always working to enhance our platform to make it even more user-friendly.
First Impressions Count
From the moment families arrive, we strive to create a welcoming and hassle-free experience. This February, we scored 100% satisfaction with the registration process and first-day experience. We love setting the stage for an exciting camp from the very start!
Activities That Inspire
At Barracudas, it’s all about delivering a variety of fun and engaging activities. Our survey showed that 95% of parents were delighted with the range of activities on offer. From sports and swimming to arts, drama, and themed Fridays, every child had something to enjoy!
What Were the Favourite Activities?
With such a diverse program, we love hearing what children enjoyed most. Popular choices this February included teambuilding, sports, arts and crafts, yoga, Kin-ball, and, of course, the much-anticipated dress-up day on Friday.
Fantastic Facilities
Having the right space to offer our activities is crucial. We carefully select venues with top-tier facilities, and 98% of parents agreed we delivered on this front, providing great spaces for kids to explore and play.
Dedicated and Passionate Staff
Our enthusiastic, highly trained team is at the heart of the Barracudas experience. Parents trust us to provide a safe and nurturing environment, and 96% of respondents were super impressed with our staff this February. We’re so proud of our team for their dedication and energy!
Would Parents Book Again?
A key measure of success is whether families want to return. We’re delighted that 97% of parents confirmed they would book again in the future, showing their confidence in the quality of our camps.
High customer satisfaction
A strong Net Promoter Score reflects high customer satisfaction and loyalty. This February, our Net Promoter Score (NPS) of 61 reinforces our commitment to delivering outstanding experiences. Just for context, above 0 is considered good, above 20 is great and above 50 is amazing!
What Parents Had to Say
We received so many heart warming comments from parents who shared their experiences with us. Here are just a few highlights:
“From start to finish the whole experience was excellent. The staff at the camp were a huge part of that and they should be given the credit the very much deserve.”
“Barracudas is well organised, mindful of safety, engaging with children and supportive of individual needs of kiddos. Grateful to have this resource as a working parent.”
“Our kid loves Barracudas - there are a lot of activities to choose from and each week has a different theme. She also made some friends at the camp.”
"A great holiday camp where age-appropriate activities are prioritised without the need for screens. Staff are attentive and quickly become familiar and appear to genuinely enjoy engaging with the kids. Mine loves attending and has the opportunity to make new friends."
“My child's feedback says it all: "the best thing ever!".”
Trusted by Parents
In addition to our survey feedback, we’re also proud to have received glowing independent reviews on Trustpilot. Here are a few of our recent reviews:
“My son comes home happy from camp daily and can’t wait to return the next holiday. They do different activities to keep the kids occupied and they have a wide range of staff.” – Kim
“Barracudas in Barnet have been fantastic for my kids. They love that they have options for each activity choice so if they don't fancy doing one, there is always another option. The staff are professional and caring and we feel so happy leaving the kids with them.” – Abbi
“Amazing camp , age appropriate for your child and excellent times for working parents. Staff always happy 😊 never a day when my little man was not happy!” – Taurean
"Brilliant camp - fun , safe and extremely professional - my daughter loves going and bounces out each day full of stories." Rachel
With over 1,600 Trustpilot reviews and a 5-star rating, we’re incredibly proud of the trust parents place in us.
Looking Ahead
Our February parent survey has provided us with invaluable insights to help shape our future camps. We’re committed to maintaining our high standards and continually improving to ensure every child and parent has the best possible experience.
A huge thank you to all the parents who took the time to share their feedback. Your support means the world to us, and we can’t wait to welcome you back for more fun at Barracudas!
Here’s to an exciting 2025 ahead!